Urgent Care Patient Concierge

MD Now Urgent Care; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Prescription drug coverage

Dental benefits

Vision benefits

Behavioral health services

Telemedicine services

401(k) matching

Employee Stock Purchase Plan

Tuition assistance

Student loan assistance

Certification support

Dependent scholarships

Fertility and family building support

Life insurance

Identity theft protection

Consumer discounts

Job summary

MD Now Urgent Care in Florida is seeking a Patient Care Representative to join our physician-led team. You will help with patient check-in, answer clinic calls, verify insurance, and collect necessary information.

The schedule supports Monday-Sunday hours 8am-8pm, with flexibility to work across locations within the assigned area. You will collaborate with teammates to deliver compassionate, high-quality patient care.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented
• Willing to travel/float between all MD Now locations within assigned Area preferred

Skills

Clinical experience

Customer service

Computer skills

Job description

MD Now Urgent Care in Florida is seeking a Patient Care Representative to join our physician-led team. You will help with patient check-in, answer clinic calls, verify insurance, and collect necessary information.

The schedule supports Monday-Sunday hours 8am-8pm, with flexibility to work across locations within the assigned area. You will collaborate with teammates to deliver compassionate, high-quality patient care.