Urgent Care Clinic Operations Lead

Uptown Providers PC; Washington (District of Columbia); On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

401k with 3% matching

3 weeks paid time off

Performance bonuses

Medical coverage for employees, spouse

Full-time benefits eligible

Job summary

Uptown Providers PC in the United States is seeking an Assistant Clinic Manager to support the Clinic Manager, drive efficient operations, and coach non-provider staff to deliver quality patient care. This role blends clinical and business duties and requires knowledge of medical practice, workflow, and staff management.

Responsibilities include scheduling, auditing clinical practices, onboarding, compliance with HIPAA/OSHA, and collaboration with leadership to optimize clinic profitability.

Qualifications

• 2 years of medical industry experience, required. Urgent Care, preferred.
• 2 years of team oversight experience, required
• Certified Medical Assistant experience/background, highly preferred
• Associate’s degree in Business or a health-related concentration, preferred

Responsibilities

• Assist with the day-to-day management of the clinic; schedule review, staffing review, and flow evaluation and guidance.
• Auditing clinical practices and operations to ensure high-quality patient care. Reviewing roadblocks and creating SOPs
• Scheduling of staff to ensure proper staffing metrics are maintained for all clinical staff, including but not limited to Medical Assistants, Front Desk Assistants, Externs LXMO Staff
• Collaborate with the Clinic Manager to ensure proper staffing levels for Provider staff
• Hiring, monitoring, coaching, and completing timely evaluation of performance for staff/direct reports
• Ensuring that staff is adequately trained and cross-trained where appropriate- to help cover FD or MA on lunches etc.
• Ensure that staff complete onboarding process & do their check ins with training team and the Clinical Manager
• Enforce company policies and procedures; and role model them
• Monitor supplies including inventory and ordering, maintaining optimal levels per policy, and communicating to teams and providers when there are any ordering issues
• Work with vendors and authorize invoices for supply orders
• Interface with the billing department to obtain optimal clinic revenue
• Investigate and resolve patient complaints.
• Monitor all KPIs; including but not limited to Net Promoter Score (NPS) and Google reviews
• Ensure that customer/ patient service needs are met
• Develop and implement strategies to improve patient care/flow
• Preparation of daily bank deposits and error tracking of payment collection process.
• Complete and double-check daily reconciliation sheets for accuracy each week and at the end of the month
• Maintains and manages HIPAA, OSHA, and BOLI compliance at all times
• Attend company meetings and training as requested by the Director of Operations. May include offsite functions.

Skills

Staff management

Communication

Attention to detail

Leadership

Education

Associate’s degree in Business or health-related field

Job description

Uptown Providers PC in the United States is seeking an Assistant Clinic Manager to support the Clinic Manager, drive efficient operations, and coach non-provider staff to deliver quality patient care. This role blends clinical and business duties and requires knowledge of medical practice, workflow, and staff management.

Responsibilities include scheduling, auditing clinical practices, onboarding, compliance with HIPAA/OSHA, and collaboration with leadership to optimize clinic profitability.