Urgent Care Clinic Manager — Lead Operations & Team

American Family Care; Saugus (MA); On-site; USD 85,000 - 115,000; Full time

Job summary

American Family Care is seeking an Urgent Care Clinic Manager to lead daily operations, supervise clinical and non‑clinical staff, and drive patient experiences across our busy clinic network.

You will own staffing, scheduling, compliance, budgeting, and performance metrics, partnering with providers and regional leadership to deliver the Right Care, Right Now in a fast-paced urgent care setting.

Qualifications

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background—able to coach, inspire, and retain high‑performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Proficient in scheduling and payroll systems; EMR experience (Experity) highly preferred.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision‑making skills.

Responsibilities

• Lead and mentor non‑provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day‑to‑day clinic operations—ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Jump in as needed to support on the floor, especially during peak hours.

Skills

Leadership

Strategic planning

Communication

Emotional intelligence

Budget management

Staff development

Problem solving

Decision making

Tools

Experity EMR

Scheduling software

Payroll software

Job description

American Family Care is seeking an Urgent Care Clinic Manager to lead daily operations, supervise clinical and non‑clinical staff, and drive patient experiences across our busy clinic network.

You will own staffing, scheduling, compliance, budgeting, and performance metrics, partnering with providers and regional leadership to deliver the Right Care, Right Now in a fast-paced urgent care setting.