Urgent Care Clinic Operations Lead

UnitedHealth Group; Las Vegas (NV); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Benefits package

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group in Las Vegas, NV seeks a Clinical Operations Supervisor to lead urgent care operations, ensure efficient patient flow, and drive financial and service performance. You will supervise non-clinical staff and partner with clinical leadership to improve the patient experience.

The role requires 5+ years in customer/patient service, leadership, and strong communication, plus proficiency with Microsoft Office and EPIC EMR. Competitive salary and comprehensive benefits are offered.

Qualifications

• 5+ years of customer/patient service experience
• Leadership experience
• Demonstrated solid communication skills
• Demonstrated proficiency in Microsoft office applications (Word, Excel)

Responsibilities

• Oversees the day-to-day operations of assigned clinic site(s), ensuring efficient patient flow, effective patient access services, and achievement of operational, quality, service, and financial goals
• Ensures compliance with organizational policies and procedures, regulatory requirements, accreditation standards, and applicable federal and state regulations
• Determines appropriate staffing levels and schedules to meet patient demand and operational needs while ensuring adequate coverage and effective resource utilization
• Directs and supervises non-clinical operations staff, including recruitment, onboarding, training, performance management, employee relations, retention, and corrective action
• Monitors employee performance, provides coaching and feedback, supports professional development, and fosters a culture of accountability, engagement, and continuous learning
• Partners with providers, clinical leadership, and cross-functional teams to address operational challenges, improve communication, and enhance the patient experience
• Leads process improvement and standardization initiatives to optimize workflows, increase efficiency, and support organizational objectives
• Monitors operational and workforce performance metrics, patient satisfaction, and budget expectations, implementing action plans to improve outcomes and achieve established goals
• Demonstrates leadership through effective problem-solving, collaboration, and decision-making while promoting a positive work environment focused on service excellence, patient-centered care, and continuous improvement

Skills

Leadership

Communication

Customer service

Microsoft Office

Tools

EPIC EMR

Job description

UnitedHealth Group in Las Vegas, NV seeks a Clinical Operations Supervisor to lead urgent care operations, ensure efficient patient flow, and drive financial and service performance. You will supervise non-clinical staff and partner with clinical leadership to improve the patient experience.

The role requires 5+ years in customer/patient service, leadership, and strong communication, plus proficiency with Microsoft Office and EPIC EMR. Competitive salary and comprehensive benefits are offered.