Clinic Ops Supervisor

UnitedHealth Group; Las Vegas (NV); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Benefits package

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group in Las Vegas, NV seeks a Clinical Operations Supervisor to lead urgent care operations, ensure efficient patient flow, and drive financial and service performance. You will supervise non-clinical staff and partner with clinical leadership to improve the patient experience.

The role requires 5+ years in customer/patient service, leadership, and strong communication, plus proficiency with Microsoft Office and EPIC EMR. Competitive salary and comprehensive benefits are offered.

Qualifications

• 5+ years of customer/patient service experience
• Leadership experience
• Demonstrated solid communication skills
• Demonstrated proficiency in Microsoft office applications (Word, Excel)

Responsibilities

• Oversees the day-to-day operations of assigned clinic site(s), ensuring efficient patient flow, effective patient access services, and achievement of operational, quality, service, and financial goals
• Ensures compliance with organizational policies and procedures, regulatory requirements, accreditation standards, and applicable federal and state regulations
• Determines appropriate staffing levels and schedules to meet patient demand and operational needs while ensuring adequate coverage and effective resource utilization
• Directs and supervises non-clinical operations staff, including recruitment, onboarding, training, performance management, employee relations, retention, and corrective action
• Monitors employee performance, provides coaching and feedback, supports professional development, and fosters a culture of accountability, engagement, and continuous learning
• Partners with providers, clinical leadership, and cross-functional teams to address operational challenges, improve communication, and enhance the patient experience
• Leads process improvement and standardization initiatives to optimize workflows, increase efficiency, and support organizational objectives
• Monitors operational and workforce performance metrics, patient satisfaction, and budget expectations, implementing action plans to improve outcomes and achieve established goals
• Demonstrates leadership through effective problem-solving, collaboration, and decision-making while promoting a positive work environment focused on service excellence, patient-centered care, and continuous improvement

Skills

Leadership

Communication

Customer service

Microsoft Office

Tools

EPIC EMR

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

The Clinical Operations Supervisor provides leadership, direction and administration of Urgent Care operations to ensure accomplishment of clinic and organizational objectives. Coordinates, supervises and is responsible for the daily activities of the staff and overall operation of the clinic. By collaborating with clinical and physician leadership, the clinical operations supervisor achieves the Quadruple Aim while driving financial and operational performance, ensuring a positive and productive relationship with internal and external stakeholders, and developing strategies to implement organizational mission, vision and values.

Clinic Hours:Monday - Friday, 7:00AM - 7:00PM.

Location:4475 S Eastern, Las Vegas, NV

Primary Responsibilities:

• Oversees the day-to-day operations of assigned clinic site(s), ensuring efficient patient flow, effective patient access services, and achievement of operational, quality, service, and financial goals
• Ensures compliance with organizational policies and procedures, regulatory requirements, accreditation standards, and applicable federal and state regulations
• Determines appropriate staffing levels and schedules to meet patient demand and operational needs while ensuring adequate coverage and effective resource utilization
• Directs and supervises non-clinical operations staff, including recruitment, onboarding, training, performance management, employee relations, retention, and corrective action
• Monitors employee performance, provides coaching and feedback, supports professional development, and fosters a culture of accountability, engagement, and continuous learning
• Partners with providers, clinical leadership, and cross-functional teams to address operational challenges, improve communication, and enhance the patient experience
• Leads process improvement and standardization initiatives to optimize workflows, increase efficiency, and support organizational objectives
• Monitors operational and workforce performance metrics, patient satisfaction, and budget expectations, implementing action plans to improve outcomes and achieve established goals
• Demonstrates leadership through effective problem-solving, collaboration, and decision-making while promoting a positive work environment focused on service excellence, patient-centered care, and continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of customer/patient service experience
• Leadership experience
• Demonstrated solid communication skills
• Demonstrated proficiency in Microsoft office applications (Word, Excel)

Preferred Qualifications:

• Previous experience leading projects or team
• Managed care experience in a care coordination role
• Proven to be resilient and adaptive to changing environments
• Experience with EPIC EMR

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.