Center Administrator

American Family Care, Inc.; Lyndhurst (NJ); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Training & development

Job summary

American Family Care (AFC) Lyndhurst seeks an experienced leader to run day-to-day operations of the urgent care center, oversee the non-provider team, and work with the Medical Director and ownership to deliver fast, high-quality care.

This role offers a paid handoff from the current manager, with room to grow into broader operations leadership across multiple sites and an owner-led environment that supports advancement.

Qualifications

• 2+ years supervising staff in urgent care, primary care, or a medical practice (urgent care strongly preferred).
• Working knowledge of insurance, billing, and charge capture.
• Experience with EMR/practice management systems; familiarity with Solv a plus.

Responsibilities

• Lead, schedule, and develop the non-provider team: front desk, medical assistants, and radiology techs.
• Recruit, hire, onboard, and run performance reviews.
• Partner with Medical Director to ensure care follows clinical protocols and quality standards.
• Own patient flow and the patient experience: wait times, online reviews, and resolving patient concerns.
• Ensure visits are charted and charged accurately, work with billing partner on unbilled visits and denials.
• Oversee front-desk payment collection, end-of-day closeout, and cash handling.
• Maintain the facility and inventory of medical, lab, and janitorial supplies.
• Stay compliant with company policy and state/federal regulations.
• Run daily huddles, staff meetings, and in-service training.

Skills

supervising staff

insurance knowledge

customer service

calm under pressure

Education

Bachelor’s degree preferred

CMPE a plus

Tools

Experity

Solv

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

AFC Urgent Care Lyndhurst is an established, owner-operated urgent care center open 7 days a week, 365 days a year. Our Center Manager of 10+ years is moving on, and we’re looking for an experienced leader to take the reins. You’ll have a paid, structured handoff with our current manager, so you won’t be starting from scratch.

You’ll run day-to-day operations, lead our non-provider team, and partner with our Medical Director and ownership to deliver fast, high-quality care and keep the center growing. As a multi-site operator, we see this as a role with room to grow into broader operations leadership for the right person.

What you’ll do

• Lead, schedule, and develop the non-provider team: front desk, medical assistants, and radiology techs
• Recruit, hire, onboard, and run performance reviews
• Partner with the Medical Director to make sure care follows clinical protocols and quality standards
• Own patient flow and the patient experience: wait times, online reviews, and resolving patient concerns
• Make sure every visit is charted and charged accurately, and work with our billing partner on unbilled visits and denials
• Oversee front-desk payment collection, end-of-day closeout, and cash handling
• Maintain the facility and manage inventory of medical, lab, and janitorial supplies
• Keep the center compliant with company policy and state and federal regulations
• Run daily huddles, staff meetings, and in-service training
• Track key metrics (visit volume, patients per day, collections, reviews) and drive improvement with ownership

What we’re looking for

• 2+ years supervising staff in urgent care, primary care, or a medical practice (urgent care strongly preferred)
• Working knowledge of insurance, billing, and charge capture
• Experience with Experity or another EMR/practice management system; familiarity with online check-in tools like Solv a plus
• Strong communicator who stays calm and patient-focused on busy days
• Availability for some weekend and holiday coverage
• Bachelor’s degree preferred; CMM or CMPE a plus
• Bilingual English/Spanish a plus

What we offer

• $30–$40/hour, based on experience, plus performance bonus
• Health and dental insurance
• Paid time off
• Retirement plan 401k match
• Employee referral bonuses
• Growth opportunity with a multi-site operator
• A small-business team where you work directly with ownership, with no corporate layers

About AFC

American Family Care (AFC) is one of the largest urgent care networks in the U.S. Each center offers walk-in and book-ahead visits seven days a week, with an onsite lab and X-ray. AFC Urgent Care Lyndhurst is an independently owned and operated franchise location.