Urgent 911 Call Taker — Public Safety Dispatcher

Public Safety Dispatch Network; Oshkosh (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network seeks capable 911 Call Takers to support Winnebago County, WI. The role focuses on handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Training ensures proper pre‑arrival guidance and strict data handling. Successful candidates bring a high school diploma, solid listening and typing skills, and clear communication under pressure.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.
• Customer service experience or public safety background is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Typing speed

Listening comprehension

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks capable 911 Call Takers to support Winnebago County, WI. The role focuses on handling emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Training ensures proper pre‑arrival guidance and strict data handling. Successful candidates bring a high school diploma, solid listening and typing skills, and clear communication under pressure.