Public Safety Dispatcher: Emergency Communications Pro

Regional 911 Intake Solutions; Oshkosh (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions seeks Public Safety Dispatchers/Telecommunicators to support critical communication flow in Winnebago, WI. The role involves handling emergency and nonemergency requests, locating incident sites, and coordinating responders using CAD, telephone, mapping, and radio systems.

The position requires careful decision-making, adherence to agency procedures, and strong information management.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Call taking

Emergency call handling

Dispatch coordination

Effective communication

Education

High school diploma or equivalent

Tools

CAD systems

Telephone systems

Radio systems

Job description

Regional 911 Intake Solutions seeks Public Safety Dispatchers/Telecommunicators to support critical communication flow in Winnebago, WI. The role involves handling emergency and nonemergency requests, locating incident sites, and coordinating responders using CAD, telephone, mapping, and radio systems.

The position requires careful decision-making, adherence to agency procedures, and strong information management.