911 Call Taker – Public Safety, Winnebago

Public Safety Dispatch Network; Winnebago Township (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network seeks 911 Call Takers to join the Winnebago, IL area. Responsibilities include handling emergency and nonemergency lines, verifying locations and contact information, and entering data into dispatch software with precision.

Ideal candidates will demonstrate strong listening skills, clear verbal communication, and the ability to follow standardized procedures and trainings. The role may require shift work and adherence to safety and privacy rules.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources as needed.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks 911 Call Takers to join the Winnebago, IL area. Responsibilities include handling emergency and nonemergency lines, verifying locations and contact information, and entering data into dispatch software with precision.

Ideal candidates will demonstrate strong listening skills, clear verbal communication, and the ability to follow standardized procedures and trainings. The role may require shift work and adherence to safety and privacy rules.