Upsell-Centric In-Room Dining Attendant

Omni Hotels; Fort Lauderdale (FL); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Omni Hotels in Fort Lauderdale is seeking an In-Room Dining Order Taker to be the primary contact for guests seeking upscale in-room meals and beverages. You will take orders, offer menu suggestions, summarize orders, and enter all information into the POS system, closing checks to the correct account and ensuring timely delivery.

You will support amenity deliveries, call back guests to confirm satisfaction, and follow standards to maximize guest experience.

Qualifications

• Hotel food and beverage experience preferred
• Room service experience preferred
• Must be able to work a flexible schedule, including weekends, holidays and overnight shifts
• Must be able to lift at least 30lbs
• Candidate should possess excellent communication skills

Responsibilities

• Take guest orders via phone and in person
• Provide menu suggestions and upsell when appropriate
• Enter orders accurately into the POS system
• Prepare and settle guest checks
• Coordinate with servers to ensure timely delivery
• Assist with amenity deliveries as needed
• Attend staff meetings and training sessions

Skills

Customer service

Communication

Upselling

Tools

Micros

OpenTable

POS system

Printer

Phone

Job description

Omni Hotels in Fort Lauderdale is seeking an In-Room Dining Order Taker to be the primary contact for guests seeking upscale in-room meals and beverages. You will take orders, offer menu suggestions, summarize orders, and enter all information into the POS system, closing checks to the correct account and ensuring timely delivery.

You will support amenity deliveries, call back guests to confirm satisfaction, and follow standards to maximize guest experience.