In-Room Dining Specialist: Upsell & Guest Experience

Omni Hotels & Resorts; Fort Worth (TX); On-site; USD 30,000 - 35,000; Full time

Job summary

Omni Fort Worth Hotel seeks dedicated hospitality professionals to join our team. The role centers on taking guests' room service orders, relaying them to servers, and expediting delivery to ensure guest satisfaction.

Responsibilities include answering the phone promptly, taking orders, upselling, confirming delivery times, handling payments, and maintaining knowledge of the menu and wine list. Flexible shifts including nights, weekends, and holidays are required.

Qualifications

• Must have previous food and beverage in a fine dining restaurant or luxury hotel with room service experience preferred.
• Must be able to work flexible shifts to include nights, weekends, and holidays.

Responsibilities

• Answer the phone within three rings.
• Take orders for guests.
• Follow prepared scenario to encourage upselling.
• Provide delivery time estimates to guests.
• Prepare payment of checks.
• Maintain knowledge of the food menu and wine list.
• Follow all liability laws.
• Print end-of-shift reports and perform banking.
• Attend staff meetings and training sessions.
• Complete other duties as assigned.

Skills

Food & beverage service

Customer service

Upselling

Flexibility

Job description

Omni Fort Worth Hotel seeks dedicated hospitality professionals to join our team. The role centers on taking guests' room service orders, relaying them to servers, and expediting delivery to ensure guest satisfaction.

Responsibilities include answering the phone promptly, taking orders, upselling, confirming delivery times, handling payments, and maintaining knowledge of the menu and wine list. Flexible shifts including nights, weekends, and holidays are required.