Birdies Cafe & Bar Food Runner / Busser

Omni Hotels; Houston, Northern (TX, KY); Hybrid; USD 28.000 - 42.000; Vollzeit

Zusammenfassung

Omni Hotels in Houston is seeking an In-Room Dining Attendant who will be the primary contact for guests seeking five-diamond in-room dining. You will close checks to the correct account and ensure timely, accurate delivery of every order.

You will set up trays, coordinate with kitchen and bar, take orders by phone or in person, deliver meals to rooms and meeting spaces, and handle payments professionally.

Aufgaben

• Follow Omni guidelines to upsell for revenue and guest satisfaction.
• Process and expedite Select Guest orders.
• Follow Moments of Service for receiving guest orders by phone or in person.
• Confirm details of each guest order, quoting accurate delivery items and following up on items.
• Set up room service trays and tables for incoming orders.
• Retrieve checks, set tables, retrieve food and beverage orders and deliver to rooms.
• Serve meals, collect trays and respond to guest requests promptly.
• Present checks and obtain payment.
• Close out all payments/signed checks.
• Answer room service calls and take orders.
• Serve beverages per regulations.
• Enter guest orders into MICROS per Omni standards.
• Communicate order details to Kitchen/Delivery teams according to standards.
• Coordinate with other Attendants to ensure accurate deliveries.

Jobbeschreibung

Position Overview:

The In-Room Dining Attendant will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and deliver orders efficiently and correctly. The In-Room Dining Attendant also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

Key Responsibilities:

• Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction.
• Process and expedite Select Guest (loyalty program) orders.
• Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and in person during the delivery.
• Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details.
• Set up room service trays and tables to prepare for incoming orders.
• Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms.
• Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner.
• Present checks to guests and obtain payment.
• Close out all payments/signed checks.
• Perform order taker duties and answer room service telephone.
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations.
• Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards.
• Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.
• Work closely with other In Room Dining Attendants, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications.