In Room Dining | Order Taker

Omni Hotels & Resorts; Port Everglades (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Omni Fort Lauderdale Hotel is seeking an In-Room Dining Order Taker to be the primary contact for upscale in-room meals and beverages, using the OpenTable/ Micros systems to take orders and finalize checks. You will upsell strategically and ensure timely delivery with accurate information for servers.

The role requires knowledge of the menu and wine list, strong communication, and flexibility including weekends and holidays in a fast-paced hotel environment.

Qualifications

• Candidate should possess excellent communication skills.
• Previous food and beverage experience in hotel preferred.
• Room Service experience is preferred.

Responsibilities

• Take orders for guests and summarize accurate details.
• Answer phones promptly and follow service scenarios to encourage upselling.
• Enter orders into the point-of-sale system and ensure correct billing.
• Coordinate amenity deliveries and verify satisfaction with guests.
• Attend staff meetings and training sessions as required.

Skills

Communication skills

Upselling

Hospitality experience

Tools

Micros terminal

OpenTable

Printer

Phone

Computer

Job description

Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
JOB PURPOSE: The In-Room Dining Order Taker will be the primary point-of-contact for our guests who wish to experience an upscale in-room meal and/or beverage experience. The In-Room Dining Order Taker will take guest orders, offer menu suggestions, summarize orders and correctly enter all pertinent information into our point-of-sale system. He/she will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly. The In-Room Dining Order Taker also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.
ESSENTIAL JOB FUNCTIONS:
Complete knowledge of service time, menu and specials
Responsible for answering the phone in a timely manner.
Take orders for guests.
Must follow prepared scenario to encourage upselling.
Give the approximate time of delivery for the order.
Prepare payment of checks.
Knowledge of food menu and wine list.
Know and adhere to all liability laws.
Printing of reports at the end of the shift and banking out.
Complete other duties assigned.
Attend all designated staff meetings and training sessions.
QUALIFICATIONS:
Previous food and beverage experience in hotel preferred
Room Service experience is preferred
Must be able to work a flexible schedule, including weekends, holidays and overnightshifts
Must be able to lift at least 30lbs
Candidate should possess excellent communication skills
ENVIRONMENT & POSITION ANALYSIS:
Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance.
Stand or walk for an extended period or for an entire work shift.
Requires repetitive motion.
May work both indoors and outdoors.
TOOLS & EQUIPMENT:
Micros terminal, printer, phone, computer, Open Table.
Cashier
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.