Upscale Restaurant Operations Lead — Growth & Guest Experience

Paycom; New York; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Maple Hospitality Group is expanding its distinguished team in New York. We seek a seasoned hospitality leader with a track record in high-volume upscale settings to drive guest satisfaction and financial performance.

You will partner with the GM and Finance to optimize operations, coach FOH managers, and ensure top-tier service while maintaining brand standards and a vibrant workplace culture.

Qualifications

• 3 years of managerial experience in a high volume, upscale restaurant/hospitality establishment.
• Warm, hospitable personality who is guest focused and able to build relationships with investors and VIP clients.
• Experience with P&L and COGS and interaction with accounting personnel.
• Collaborate with Finance to set and maintain financial goals.
• Excellent leadership in staffing, managing FOH staff and Managers.
• Able to think on your feet and make decisions with minimal supervision.
• Polished professional with appearance pride.
• Maintain composure in a fast-paced environment.
• Adaptable to changing software technologies and operations processes.

Responsibilities

• Resolve any customer or employee complaint.
• Assist GM in accomplishing company goals by accepting GM assigned tasks and adding value.
• Manage and develop Floor Managers.
• Audit menu items to guarantee food quality and 100% customer satisfaction.
• Maintain safe, sanitary, and healthy working environment per regulations.
• Adjust environment, music, lighting, and temperature to suit atmosphere.
• Stay informed on industry trends and network with press/publications.
• Assist GM in overseeing managers’ purchasing, inventory, and supplier relations.
• Recruit and train exceptional staff to meet and exceed standards.
• Review expenditures with accounting to ensure budget compliance and performance.

Skills

Leadership

Communication

VIP client relations

Financial acumen

Staff development

Tools

POS systems

Accounting software

Job description

Maple Hospitality Group is expanding its distinguished team in New York. We seek a seasoned hospitality leader with a track record in high-volume upscale settings to drive guest satisfaction and financial performance.

You will partner with the GM and Finance to optimize operations, coach FOH managers, and ensure top-tier service while maintaining brand standards and a vibrant workplace culture.