Hospitality Ops Leader: Guest Experience & Training

MAPLE & ASH NY LLC; New York; Hybrid; USD 70,000 - 95,000; Full time

Job summary

Maple Hospitality Group seeks an experienced restaurant leader to oversee daily operations, drive revenue, and manage high-volume service. You will train hourly staff, enforce SOPs, and maintain exceptional standards of service and cleanliness.

Collaborate with the culinary and management teams to ensure guest satisfaction, handle guest feedback, and sustain brand culture across multiple service contexts. This role requires a polished, energetic presence and strong communication.

Qualifications

• 2+ years of management experience in a restaurant environment.
• High-volume restaurant experience required.
• Strong written and verbal communication skills.
• Polished, professional, and energetic floor leadership.

Responsibilities

• Collaborate with management to drive revenue growth and reduce costs.
• Partner with accounting to report expenditures and manage budgets.
• Develop and enforce SOPs for all hourly staff to uphold culture.
• Train and retain hourly staff; ensure understanding of brand standards.
• Lead weekly management meetings and monitor service quality.
• Audit menu items with the chef team to ensure 100% guest satisfaction.
• Maintain sanitation and safety standards compliant with health regulations.
• Engage guests warmly and handle feedback promptly.
• Adjust ambiance (music, lighting, temperature) to suit the service context.
• Stay informed on hospitality trends and competitor activity.

Skills

Management experience

High volume restaurant

Communication skills

Floor management

MS Office basics

Tools

MS Office

Job description

Maple Hospitality Group seeks an experienced restaurant leader to oversee daily operations, drive revenue, and manage high-volume service. You will train hourly staff, enforce SOPs, and maintain exceptional standards of service and cleanliness.

Collaborate with the culinary and management teams to ensure guest satisfaction, handle guest feedback, and sustain brand culture across multiple service contexts. This role requires a polished, energetic presence and strong communication.