Maple & Ash New York - Assistant General Manager

Paycom; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

JoinMaple Hospitality Group is seeking an experienced General Manager for Maple & Ash NY in New York, NY 10104. The role focuses on delivering exceptional dining experiences, leading a high-performing team, and maintaining top-tier service.

You will oversee daily operations, manage floor managers, ensure food quality and safety, and collaborate with the GM to achieve company goals. A background in upscale restaurants and a track record of VIP guest relations are highly valued.

Qualifications

• 3 years of managerial experience in a high-volume upscale restaurant/hospitality setting.
• Warm, hospitable personality with guest-focused approach; ability to cultivate relationships with VIP clients and investors.
• Experience with P&L and COGS; able to coordinate with Finance to meet financial goals.

Responsibilities

• Resolve customer or employee complaints to ensure satisfaction.
• Assist the GM by taking on tasks, stepping up, and seeking opportunities to add value.
• Manage and develop Floor Managers and participate in weekly manager/executive meetings.
• Guarantee food quality and 100% customer satisfaction through audits and service standards.
• Maintain a safe, sanitary, and welcoming environment by enforcing health regulations and sanitation procedures.
• Adjust environment, music, lighting, and temperature to maintain the proper atmosphere.
• Stay informed onindustry trends and maintain networks for ongoing knowledge growth.
• Assist GM in overseeing procurement, inventory, price negotiations, and supplier reviews.
• Recruit and train exceptional staff, aligning with company culture and standards.

Skills

Management experience

VIP client relations

P&L & COGS

Job description

Job Details: Job Location: Maple & Ash NY - New York, NY 10104, Salary Range: $100,000.00 - $110,000.00 Salary, JoinMaple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky andtwo-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creatingiconic destinations.

We believe success hinges onimpeccable food, world-class service, and one-of-a-kind dining experiences.As we expand across Chicago, Scottsdale, Dallas, Santa Barbara, Miami and New York, you'll findendless opportunities for growth, travel, and continuing education.

Our culture is built on four core principles:

• Generosity:Always give more, exceed expectations.
• Excellence:Deliver exceptional work with unmatched expertise.
• Fun:Love what you do, laugh often, and enjoy the journey.
• Fail Fast:Learn from mistakes, adapt, and keep improving.

What You Will Do

• Resolve any customer or employee complaint
• Assist GM in accomplishing company goals by accepting GM to assigned tasks, stepping up to take on new and different requests by GM, and exploring opportunities to add value to the position
• Manage and develop Floor Managers
• Prepared to participate in weekly Manager and Executive meetings
• Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
• Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
• Keep up to date on the competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
• Assist GM in overseeing the managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective actions
• Recruit exceptional staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
• Assist GM to review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance

Qualifications: Who We Are Looking For

• 3 years of managerial experience in a high volume, upscale restaurant/hospitality establishment
• Warm, hospitable personality who is guest focused; ability to identify and build relationships with important investors and VIP clients
• Experience with P&L and COGS and history of interaction with accounting personnel
• Collaboration with Finance department to set and maintain proper financial goals
• Excellent leadership skills in staffing, managing, and leading FOH staff members and Managers
• Ability to think on your feet and make important decisions with minimal supervision
• Must be able to effectively communicate and relay information to staff and the GM
• Polished professional who takes pride in their appearance
• Ability to maintain composure and stay organized in a fast-paced, high-volume working environment
• Adaptive and flexible to changing software technologies and operations processes