Upscale Restaurant Service Manager — Lead Guest Experience

Maple Hospitality Group; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Maple Hospitality Group in Boston is seeking a seasoned Restaurant Manager to lead a high-volume dining operation. You will collaborate with the management team to optimize revenue, train hourly staff, and maintain rigorous SOPs and guest service standards.

As a leader, you will drive accountability, uphold sanitation and safety policies, and partner with the culinary team to ensure exceptional guest experiences in a fast-paced environment.

Qualifications

• Minimum 2+ years of management experience in a high-volume restaurant.
• Excellent written and verbal communication skills.
• Comfortable working in a systems-driven environment with SOPs.
• Attention to detail and a professional demeanor.

Responsibilities

• Collaborate with the management team to increase revenue and reduce costs.
• Collaborate with accounting to report expenditures.
• Develop and maintain restaurant SOPs.
• Recruit hourly staff and train them to uphold company culture.
• Develop and run the in-house training program for hourly staff.
• Prepare for and participate in weekly Manager meetings.
• Partner with the culinary team to ensure guest satisfaction during service.
• Maintain sanitation, safety, and compliance with regulations.
• Communicate effectively with guests, staff and other departments.
• Maintain a friendly, professional demeanor in a fast-paced environment.
• Respond to guest complaints promptly to ensure satisfaction.
• Manage ambience including lighting, music, and temperature.
• Stay informed on industry trends and build professional networks.

Skills

Management experience

Strong communication

Systems-driven

Attention to detail

Job description

Maple Hospitality Group in Boston is seeking a seasoned Restaurant Manager to lead a high-volume dining operation. You will collaborate with the management team to optimize revenue, train hourly staff, and maintain rigorous SOPs and guest service standards.

As a leader, you will drive accountability, uphold sanitation and safety policies, and partner with the culinary team to ensure exceptional guest experiences in a fast-paced environment.