Guest Experience Front Desk Agent

Moxy Portland; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

Moxy Portland is seeking a friendly and efficient Front Desk Associate to warmly greet guests, check them in and out, and handle guest inquiries with a focus on creating a memorable stay. You will manage bookings, process payments, and coordinate with other hotel departments to ensure smooth operations in a fast-paced environment.

The role requires excellent communication, accuracy in cash handling, and the ability to balance a cash drawer daily, while upholding Azul Hospitality standards and

Qualifications

• Excellent guest service and interpersonal skills.
• Ability to handle cash transactions and reconcile cash drawers.
• Strong communication, problem-solving, and organizational abilities.

Responsibilities

• Greet and welcome guests on arrival.
• Register guests and process checkout efficiently.
• Accept payments and balance house bank daily.
• Cash checks and exchange currency as needed.
• Acknowledge rewards program members and VIP guests.
• Manage guest bookings and upsell where appropriate.
• Review arrival reports and ensure room blocks and billing are setup correctly.
• Coordinate with other departments for guest needs.
• Answer calls and direct to appropriate desk or department.
• Maintain lobby cleanliness and knowledge of hotel services and local attractions.
• Log guest requests and room defects in the system and follow up.
• Attend trainings and meetings as scheduled.

Skills

Guest services

Cash handling

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

MS Office

PMS

POS system

Windows OS

Job description

Moxy Portland is seeking a friendly and efficient Front Desk Associate to warmly greet guests, check them in and out, and handle guest inquiries with a focus on creating a memorable stay. You will manage bookings, process payments, and coordinate with other hotel departments to ensure smooth operations in a fast-paced environment.

The role requires excellent communication, accuracy in cash handling, and the ability to balance a cash drawer daily, while upholding Azul Hospitality standards and