Guest Services Agent: Front Desk & Concierge

Crescent Hotels & Resorts; Santa Monica (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Crescent Hotels & Resorts in Santa Monica, CA, is seeking a Guest Services Agent to greet guests, register arrivals, and settle accounts on checkout. You will deliver outstanding service and help maximize occupancy and revenue.

You will handle check-ins/outs, input guest data, process payments, answer inquiries, upsell hotel services, and coordinate with bell staff as needed to ensure a seamless guest experience.

Qualifications

• Prior experience in hospitality front desk or guest services preferred.
• Strong customer service and communication skills.
• Ability to operate the POS system and handle payments.

Responsibilities

• Greet guests and register arrivals, and check guests out with accuracy.
• Input guest data, retrieve information from the computer, and process payments.
• Demonstrate knowledge of room types, rates, packages, and local area to assist guests.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and resolve issues promptly and professionally.

Job description

Crescent Hotels & Resorts in Santa Monica, CA, is seeking a Guest Services Agent to greet guests, register arrivals, and settle accounts on checkout. You will deliver outstanding service and help maximize occupancy and revenue.

You will handle check-ins/outs, input guest data, process payments, answer inquiries, upsell hotel services, and coordinate with bell staff as needed to ensure a seamless guest experience.