Upscale Front Desk Agent — Craft Memorable Stays

LEFT LANE; Savannah (GA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) with vesting

Paid time off & holidays

Complimentary daily team member meal

Job summary

Hotel Bardo Savannah, managed by LEFT LANE Hospitality Group, is seeking a front desk agent to elevate guest experiences from check-in to check-out. You will welcome guests, anticipate needs, offer recommendations, and handle requests with poise in a luxury setting.

The role emphasizes personalized service, problem-solving, and proactive guest care. This full-time, onsite position requires open availability, including weekends and holidays, to maintain seamless guest experiences.

Qualifications

• Experience in upscale, luxury, boutique or full-service hotel preferred.
• Guest-facing hospitality experience preferred.
• Outgoing and comfortable engaging with diverse guests.
• Passion for hospitality and personalized experiences.
• Strong problem-solving and composure in the moment.

Responsibilities

• Create a warm, polished, and personalized arrival and departure experience for every guest.
• Perform Front Desk responsibilities including guest check-in, check-out, room assignments, billing, and account assistance.
• Build genuine connections with guests and confidently provide recommendations for hotel experiences, dining, entertainment, and Savannah attractions.
• Respond quickly and thoughtfully to guest requests, questions, and concerns, taking ownership through resolution.
• Handle common service recovery situations with confidence, professionalism, and sound judgment.
• Anticipate opportunities to personalize stays, including celebrations, milestones, special occasions, and VIP experiences.
• Coordinate amenities, reservations, special arrangements, and thoughtful touches that elevate the guest experience.
• Think creatively and act resourcefully when guest needs fall outside the ordinary.
• Communicate guest preferences, requests, and service opportunities clearly with Front Office leadership and other hotel departments.
• Maintain strong knowledge of Hotel Bardo, its experiences and programming, and the surrounding Savannah community.
• Support fellow team members and the broader Front Office operation wherever needed to ensure a seamless guest experience.
• Consistently uphold Hotel Bardo's service, presentation, culture, and luxury hospitality standards.

Skills

Guest service

Communication

Problem solving

Empathy

Multitasking

Attention to detail

Team player

PMS experience

Professional presentation

Availability

Job description

Hotel Bardo Savannah, managed by LEFT LANE Hospitality Group, is seeking a front desk agent to elevate guest experiences from check-in to check-out. You will welcome guests, anticipate needs, offer recommendations, and handle requests with poise in a luxury setting.

The role emphasizes personalized service, problem-solving, and proactive guest care. This full-time, onsite position requires open availability, including weekends and holidays, to maintain seamless guest experiences.