Front Office Leader — Luxury Hotel Guest Experience

LEFT LANE Hospitality Group, LLC; Savannah (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Job summary

LEFT LANE Hospitality Group, LLC is seeking a Front Office Manager for Hotel Bardo Savannah, onsite. You will lead daily Front Desk operations and support the Director of Front Office to deliver a polished, personalized guest experience in a luxury setting.

Ideal candidates have 2+ years in Front Office/Rooms in luxury hotels, prior supervisory experience, and a passion for guest personalization. This role offers leadership opportunities, collaboration across departments, and growth within the

Qualifications

• 2+ years of progressive Front Office or Rooms experience in luxury/hospitality
• Previous Front Desk supervisory or management experience
• Hospitality leadership training or management experience valued
• Experience with hotel PMS; Opera experience preferred
• Flexible schedule including evenings, weekends, and holidays

Responsibilities

• Lead daily Front Desk operation and ensure a smooth, welcoming arrival and departure experience
• Maintain a highly visible presence in the lobby and engage with guests
• Coach, support, and develop Front Desk team members through feedback, training, and performance conversations
• Create personalized guest experiences through thoughtful recognition, amenities, service recovery, and anticipation of guest needs
• Ensure Front Desk service reflects Hotel Bardo’s luxury standards and culture
• Partner with Guest Experience Manager, Night Manager, Housekeeping, Reservations, Engineering, and F&B to support a seamless guest experience
• Serve as Manager on Duty alongside other Front Office leaders and respond to guest and operational needs
• Support scheduling, staffing, labor management, and daily Front Desk planning
• Monitor guest feedback and identify opportunities to strengthen service and team performance
• Assist the Director of Front Office with recruiting, onboarding, training, and departmental projects
• Support departmental goals and continue developing toward broader Rooms leadership opportunities

Skills

Front Office leadership

Guest service

Staff coaching

Communication

Organizational skills

Education

Hospitality management degree

Tools

Opera PMS

Job description

LEFT LANE Hospitality Group, LLC is seeking a Front Office Manager for Hotel Bardo Savannah, onsite. You will lead daily Front Desk operations and support the Director of Front Office to deliver a polished, personalized guest experience in a luxury setting.

Ideal candidates have 2+ years in Front Office/Rooms in luxury hotels, prior supervisory experience, and a passion for guest personalization. This role offers leadership opportunities, collaboration across departments, and growth within the