Luxury Front Office Manager — Lead Guest Experience

Hotel-Bardo-Savannah; Savannah (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off and holidays

Complimentary daily team member meal

Employee discounts

Job summary

Hotel Bardo Savannah is accepting applications for an experienced Front Office Manager to lead the day-to-day Front Desk operations and support the Director of Front Office in delivering a polished, personalized guest experience in a luxury environment.

This hands-on leadership role requires strong guest recognition, coaching of the Front Desk team, and collaboration with departments to ensure a seamless, memorable stay for every guest. Onsite, with a schedule including evenings and weekends.

Qualifications

• 2+ years of progressive Front Office or Rooms experience within a luxury, upper-upscale, boutique, or full-service hotel environment.
• Previous Front Desk supervisory or management experience.
• Formal hospitality leadership or management training experience strongly valued.
• Hospitality management degree or related education preferred.
• Strong passion for luxury service, guest personalization, and creating memorable experiences.
• Demonstrated ability to connect naturally with guests and coach teams with confidence and warmth.
• Strong organizational, communication, and problem-solving skills.
• Experience with hotel property management systems; Opera experience preferred.
• Career-minded with a desire to continue growing within Front Office and Rooms leadership.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Lead the daily Front Desk operation and ensure a smooth, welcoming arrival and departure experience.
• Maintain a highly visible presence in the lobby and engage naturally with guests throughout the day.
• Coach, support, and develop Front Desk team members through real-time feedback, training, and performance conversations.
• Create personalized guest experiences through thoughtful recognition, amenities, service recovery, and anticipation of guest needs.
• Ensure Front Desk service consistently reflects Hotel Bardo’s luxury standards and culture.
• Partner closely with the Guest Experience Manager, Night Manager, Housekeeping, Reservations, Engineering, and Food & Beverage to support a seamless guest experience.
• Serve as Manager on Duty alongside other Front Office leaders and respond to guest and operational needs with sound judgment.
• Support scheduling, staffing, labor management, and daily Front Desk planning.
• Monitor guest feedback and help identify opportunities to strengthen service, processes, and team performance.
• Assist the Director of Front Office with recruiting, onboarding, training, departmental projects, and other leadership responsibilities.
• Support departmental goals and priorities while continuing to develop toward broader Rooms leadership opportunities.

Skills

Front Office Management

Team Leadership

Staff Coaching

Guest Personalization

Opera PMS

Education

Hospitality management degree

Tools

Opera PMS

Job description

Hotel Bardo Savannah is accepting applications for an experienced Front Office Manager to lead the day-to-day Front Desk operations and support the Director of Front Office in delivering a polished, personalized guest experience in a luxury environment.

This hands-on leadership role requires strong guest recognition, coaching of the Front Desk team, and collaboration with departments to ensure a seamless, memorable stay for every guest. Onsite, with a schedule including evenings and weekends.