Front Office Leader – Luxury Hotel Guest Experience

BARDO Hotels; Savannah (GA); On-site; USD 65,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with vesting

Paid time off & holidays

Birthday paid

Complimentary daily team meals

Job summary

BARDO Hotels Savannah seeks a Front Office Manager to lead the day-to-day Front Desk operations at Hotel Bardo Savannah, supporting the Director of Front Office in delivering a polished, personalized guest experience. This on-site role requires hands-on leadership in a luxury setting, with a focus on staff development and guest recognition.

The position emphasizes visible leadership in the lobby, collaboration across departments, and the ability to drive service excellence while maintaining

Qualifications

• 2+ years of progressive Front Office or Rooms experience in luxury or upper-upscale hotel environments.
• Front Desk supervisory or management experience.
• Hospitality leadership training or related education is valued.
• Opera PMS experience preferred.

Responsibilities

• Lead daily Front Desk operations and ensure a welcoming arrival and departure experience.
• Maintain a visible lobby presence and engage guests throughout the day.
• Coach and develop Front Desk team through feedback, training, and performance conversations.
• Create personalized guest experiences through recognition and anticipation of needs.
• Align Front Desk service with Hotel Bardo’s luxury standards and culture.
• Collaborate with Guest Experience Manager, Night Manager, Housekeeping, Reservations, Engineering, and F&B.
• Act as Manager on Duty and respond to guest and operational needs with sound judgment.
• Support scheduling, staffing, and daily Front Desk planning.
• Monitor guest feedback and identify opportunities to improve service and processes.
• Assist the Director of Front Office with recruiting, onboarding, and departmental projects.
• Develop toward broader Rooms leadership opportunities.

Skills

Front Office leadership

Guest service

Coaching teams

Organizational skills

Communication skills

Problem-solving

Scheduling & staffing

Education

Hospitality leadership training

Hospitality management degree

Tools

Opera PMS

Job description

BARDO Hotels Savannah seeks a Front Office Manager to lead the day-to-day Front Desk operations at Hotel Bardo Savannah, supporting the Director of Front Office in delivering a polished, personalized guest experience. This on-site role requires hands-on leadership in a luxury setting, with a focus on staff development and guest recognition.

The position emphasizes visible leadership in the lobby, collaboration across departments, and the ability to drive service excellence while maintaining