VIP Guest Experience Manager

LEFT LANE Hospitality Group, LLC; Savannah (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

PTO & paid holidays

401k matching

Health and telehealth benefits

Discounts on resort offerings

Complimentary onsite fitness classes

Complimentary team meals

Job summary

LEFT LANE Hospitality Group, LLC is seeking a Guest Experience Manager for Hotel Bardo Savannah to oversee the concierge function and craft memorable guest experiences.

As a visible leader in the lobby, you will anticipate guest needs, coordinate special requests, and collaborate with Rooms, F&B, Sales, and other departments to ensure seamless service, while maintaining discretion and warmth with high-profile guests and partners.

Qualifications

• 2+ years in guest-facing hospitality leadership role, ideally within a luxury or lifestyle hotel.
• Polished and confident presence with exceptional written and verbal communication skills
• Strong emotional intelligence and a solutions-oriented approach to guest service
• Ability to anticipate needs, manage detailed requests, and maintain discretion
• Collaborative and proactive, with the ability to influence service delivery across departments
• Meticulous attention to detail, organization, and follow-through
• Flexibility to work evenings, weekends, and holidays based on guest and business needs

Responsibilities

• Lead and support the hotel's concierge function
• Maintain a visible and engaging presence in the lobby, welcoming guests, providing direction, and assisting with requests
• Serve as a primary point of contact for VIPs and notable guests from pre-arrival through departure
• Coordinate special requests, custom itineraries, amenities, celebrations, and surprise-and-delight touches
• Review guest profiles, preferences, and arrival details to ensure thoughtful preparation and follow-through
• Build and maintain strong knowledge of Savannah dining, culture, events, and experiences
• Partner with Rooms, Food & Beverage, Sales, and other departments to deliver seamless guest experiences
• Handle complex guest needs and service recovery with discretion, empathy, and ownership
• Represent the hotel with confidence, warmth, and professionalism when engaging with high-profile guests, media, and partners
• Perform additional duties based on business needs

Skills

Hospitality leadership

Communication

Emotional intelligence

Guest anticipation

Cross-functional collaboration

Attention to detail

Flexible schedule

Job description

LEFT LANE Hospitality Group, LLC is seeking a Guest Experience Manager for Hotel Bardo Savannah to oversee the concierge function and craft memorable guest experiences.

As a visible leader in the lobby, you will anticipate guest needs, coordinate special requests, and collaborate with Rooms, F&B, Sales, and other departments to ensure seamless service, while maintaining discretion and warmth with high-profile guests and partners.