Luxury Front Desk Agent: Create Memorable Stays

Recess Hotels; Savannah (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellness benefits

Job summary

Hotel Bardo Savannah, part of Left Lane Hospitality Group, is seeking a polished Front Desk Agent to join our Front Office team. This full-time, onsite role goes beyond check-in/check-out, shaping the guest experience with thoughtful recommendations and proactive service.

The ideal candidate enjoys engaging with diverse guests, quickly resolves issues, and takes ownership of guest satisfaction. Open availability, including weekends and holidays, is required.

Qualifications

• Previous experience in an upscale, luxury, boutique, or full-service hotel or resort.
• Previous Front Desk Agent, Guest Service Agent, or comparable guest-facing hospitality experience.
• Naturally outgoing and comfortable engaging with a wide variety of guests.
• Passion for hospitality and creating personalized, memorable experiences.
• Strong problem-solving skills with the ability to remain composed and make sound decisions in the moment
• Confident handling guest concerns and service recovery with empathy and professionalism
• Resourceful, attentive, and able to recognize opportunities to go beyond the expected
• Strong communication, organization, multitasking, and attention to detail
• Open availability to work a flexible full-time schedule, including mornings, evenings, weekends, and holidays
• Ability to stand, walk, and move throughout Front Desk and guest areas for extended periods

Responsibilities

• Create a warm, polished, and personalized arrival and departure experience for every guest
• Perform Front Desk responsibilities including guest check-in, check-out, room assignments, billing, and account assistance
• Build genuine connections with guests and confidently provide recommendations for hotel experiences, dining, entertainment, and Savannah attractions
• Respond quickly and thoughtfully to guest requests, questions, and concerns, taking ownership through resolution
• Handle common service recovery situations with confidence, professionalism, and sound judgment
• Anticipate opportunities to personalize stays, including celebrations, milestones, special occasions, and VIP experiences
• Coordinate amenities, reservations, special arrangements, and thoughtful touches that elevate the guest experience
• Think creatively and act resourcefully when guest needs fall outside the ordinary
• Communicate guest preferences, requests, and service opportunities clearly with Front Office leadership and other hotel departments
• Maintain strong knowledge of Hotel Bardo, its experiences and programming, and the surrounding Savannah community
• Support fellow team members and the broader Front Office operation wherever needed to ensure a seamless guest experience
• Consistently uphold Hotel Bardo's service, presentation, culture, and luxury hospitality standards

Job description

Hotel Bardo Savannah, part of Left Lane Hospitality Group, is seeking a polished Front Desk Agent to join our Front Office team. This full-time, onsite role goes beyond check-in/check-out, shaping the guest experience with thoughtful recommendations and proactive service.

The ideal candidate enjoys engaging with diverse guests, quickly resolves issues, and takes ownership of guest satisfaction. Open availability, including weekends and holidays, is required.