Upscale Executive Lounge Attendant - Guest Experience

Choice Hotels International, Inc.; BLOOMINGTON (MN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Employee discounts on thousands of for

Free Parking

Health, dental, vision insurance

Paid Sick Time

401(k) Retirement Plan

Paid Vacation

Job summary

Choice Hotels International, Inc. in Bloomington, MN is seeking a Greeter/Host/Cashier for the Radisson Blu Mall of America. The role focuses on delivering a 1:1 guest experience in the Executive Class Lounge with a Yes I Can attitude.

The Executive Lounge Attendant/Host greets guests, handles calls, maintains lounge setup, and coordinates food/beverage service in a fast-paced upscale environment. Requires 1 year in hospitality and weekend availability.

Qualifications

• Minimum 1-year experience in an upscale restaurant, guest service or hotel environment.
• Excellent attention to detail
• Must possess the ability to handle multiple tasks
• Excellent communication and interpersonal skills
• Must possess a team spirited attitude and a willingness to help
• Ability to effectively communicate with department managers, team members and guests
• Ability to retain and give general hotel information
• Must be able to work Saturday and Sunday mornings, including weekend and holidays

Responsibilities

• Providing our guest with a courteous, efficient, and inviting experience to the Executive Class Lounge
• Completing the opening checklist to ensure that the Executive Class Lounge is prepared for service.
• Warmly and graciously greet all guests upon arrival.
• Answer incoming phone calls to the Executive Class Lounge.
• Responsible for the set up and breakdown of all Executive Class Lounge food and beverage presentation.
• Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items.
• Complete food and beverage requisition for the next day’s delivery.
• Restock, refill, clear counters and tables, washes dishes and vacuum lounge at the end of every shift.
• Maintain a positive inter‑departmental relationship through the hotel and with outside vendors.
• Abide by legal standards and alcohol training guidelines for alcohol service to guests.
• Serving each guest on a one-to‑one basis with utmost courtesy
• Inspecting and maintaining overall cleanliness and appearance of The Lounge, including temperature, lighting, and music
• Quickly clear dirty table settings and sanitize for the next seating
• Maintains sanitary and safe work environment for guests
• Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Job description

Choice Hotels International, Inc. in Bloomington, MN is seeking a Greeter/Host/Cashier for the Radisson Blu Mall of America. The role focuses on delivering a 1:1 guest experience in the Executive Class Lounge with a Yes I Can attitude.

The Executive Lounge Attendant/Host greets guests, handles calls, maintains lounge setup, and coordinates food/beverage service in a fast-paced upscale environment. Requires 1 year in hospitality and weekend availability.