Upscale Dining Host — Reservations & Guest Experience

Biltmore Workforce Management; Asheville (NC); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

On-site health clinic and wellness

Estate gardens access and 40% off shop

Housing or childcare assistance

Home purchase assistance (eligibility)

Job summary

Biltmore Workforce Management is seeking a part-time guest services associate at our Asheville, NC estate. You will greet guests, manage seating, and handle reservations with OpenTable while delivering exceptional service in a upscale restaurant setting.

Excellent communication, strong teamwork, and the ability to work calmly under pressure are essential. Prior food/beverage experience and a professional appearance help ensure guest satisfaction and smooth operations.

Qualifications

• Previous customer/guest service experience strongly preferred.
• The ideal candidate will have had previous food and beverage experience in the same or similar role in a full-service restaurant, preferably in an upscale service setting.
• Excellent communications skills, both verbal and written.
• Demonstrated commitment to providing world class guest service and the ability to work effectively as part of a service oriented team.
• Ability to think clearly and quickly in a fast-paced environment; must be able to exercise good judgment and maintain composure in pressure situations.
• Familiarity with and/or the ability to quickly become proficient with reservations software.
• Knowledge of Open Table reservations system helpful.
• Perform job functions with attention to detail, speed and accuracy.
• Basic math skills and the ability to handle cash and credit transactions as needed.
• Ability to be proactive and take initiative where appropriate.
• Ability to present a professional image, in both appearance and demeanor, and handle guest situations in a manner consistent with Biltmore standards.

Responsibilities

• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
• Maintain an optimum flow of seating by section to best service guests.
• Extend courteous departures as guests leave the restaurant and invite them to return.
• Guide the Servers and Dining Room Assistants in table set-up needs to ensure optimum service to guests.
• Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
• Answer restaurant telephone courteously and efficiently as specified in department standards.
• Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
• Accommodate all requests for information courteously.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.

Skills

Guest service

Communication skills

Attention to detail

Teamwork

Tools

OpenTable reservations system

Job description

Biltmore Workforce Management is seeking a part-time guest services associate at our Asheville, NC estate. You will greet guests, manage seating, and handle reservations with OpenTable while delivering exceptional service in a upscale restaurant setting.

Excellent communication, strong teamwork, and the ability to work calmly under pressure are essential. Prior food/beverage experience and a professional appearance help ensure guest satisfaction and smooth operations.