Upscale Restaurant Host — Guest Experience & Reservations

BWM Biltmore Workforce Management

Asheville (NC)

On-site

USD 19,000 - 26,000

Part time

6 days ago

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Benefits offered by this job

On-site health clinic

Wellness programs

Housing or childcare assistance (dep.

40% estate retail & dining discount

Job summary

Biltmore is seeking a courteous Host/Hostess to warmly greet guests, escort them to tables, and manage seating flow in a refined, upscale restaurant setting. The role includes answering phones, handling reservations, and assisting in preparing the restaurant for service.

Shifts run 10:00am–10:00pm with weekend availability; average weekly hours are about 20. The ideal candidate brings guest-service experience, excellent communication, and a professional appearance, aligning with Biltmore

Qualifications

Previous customer/guest service experience strongly preferred.
Ideal candidate will have food and beverage experience in a full-service upscale setting.
Excellent communications skills, both verbal and written.
Ability to work in a fast-paced environment with good judgment and composure.
Familiarity with reservations software; OpenTable helpful.

Responsibilities

Greet and escort guests to tables and assist in seating.
Take reservations and maintain the reservation book.
Answer restaurant telephone courteously and efficiently; manage bookings as per standards.
Maintain flow of seating by section to ensure optimal service.
Support the department and leadership with daily operations.