Concierge & Guest Experience Specialist

Planned Companies; Jersey City (NJ); Sur place; USD 38 000 - 44 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision benefits

401K with employer match

Résumé du poste

Planned Companies is hiring Front Desk Associates and Doormen to ensure tenants, guests, and vendors are welcomed and directed within the building in Jersey City, NJ. The role focuses on providing exceptional service, coordinating reservations, and guiding guests to local amenities.

The position requires customer service experience, strong communication, and the ability to multitask, with physical capability to lift up to 50 lbs as needed.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsabilités

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences based on their personalities, needs, and expectations including scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide direction, referrals and help access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby and maintain/access keys & cards.

Connaissances

Customer service

Communication

Multitasking

Time management

Light lifting

Description du poste

Planned Companies is hiring Front Desk Associates and Doormen to ensure tenants, guests, and vendors are welcomed and directed within the building in Jersey City, NJ. The role focuses on providing exceptional service, coordinating reservations, and guiding guests to local amenities.

The position requires customer service experience, strong communication, and the ability to multitask, with physical capability to lift up to 50 lbs as needed.