Evening Concierge & Guest Experience Specialist (Brooklyn)

Planned Companies; New York (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Job summary

Planned Companies’ Concierge team in Brooklyn is seeking Front Desk Associates and Doormen to ensure tenants and visitors are welcomed, directed, and supported with reservations, event planning, and local recommendations.

You will manage mail and deliveries, answer phones, and oversee lobby access as part of a customer-service driven team. This is a full-time role with evening weekend shifts and opportunities to enhance guest experiences.

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Scheduling reservations and appointments at restaurants, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and help access local entertainment, dining, retail shopping, sporting events, attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.

Skills

Customer service

Communication

Multitasking

Job description

Planned Companies’ Concierge team in Brooklyn is seeking Front Desk Associates and Doormen to ensure tenants and visitors are welcomed, directed, and supported with reservations, event planning, and local recommendations.

You will manage mail and deliveries, answer phones, and oversee lobby access as part of a customer-service driven team. This is a full-time role with evening weekend shifts and opportunities to enhance guest experiences.