Upscale Beachfront Server – Guest Experience Champion

Loews Hotels & Co; Miami Beach (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Complimentary meals

Employee hotel rates

Job summary

Loews Miami Beach Hotel in South Beach is hiring servers to deliver polished dining experiences in a busy, upscale setting. You will be part of a team that ensures guests receive attentive, professional service and enjoy the hotel’s renowned standards.

You will greet guests, take and enter orders, coordinate with the kitchen, and ensure accuracy and guest satisfaction, while upholding Loews Standards throughout every interaction.

Qualifications

• High School diploma or equivalent.
• 1+ years experience as a Food Server in a high-volume, upscale hotel or restaurant.
• Thorough knowledge of food terminology, service techniques and sanitation standards.
• Exceptional guest service skills.
• Basic computer skills.
• Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required.
• Sets up assigned station with all required supplies, Mis en Place.
• Greets guests in a polite professional manner according to Loews standards.
• Suggestively sells menu items to guests to enhance the dining experience.
• Records all aspects of guests order accurately and enters guest orders into POS terminal.
• Coordinates placement of order so that timing of preparation and delivery flows consistently.
• Monitors preparation of individual courses to ensure proper flow.
• Inspects presentation of all food items to ensure quality.
• Serves all food and beverage items professionally, according to Loews Standards.
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction.
• Prepares and presents accurate, complete guest checks.
• Collects monies due and/or applies charges to guest account using POS terminal.
• Completes end of shift revenue report and cash deposit.
• Performs all side work duties as assigned by manager/supervisor.
• Other duties as assigned.

Skills

Guest service

Flexibility

Multitasking

Communication

Teamwork

Basic computer skills

Education

High School diploma or equivalent

Job description

Loews Miami Beach Hotel in South Beach is hiring servers to deliver polished dining experiences in a busy, upscale setting. You will be part of a team that ensures guests receive attentive, professional service and enjoy the hotel’s renowned standards.

You will greet guests, take and enter orders, coordinate with the kitchen, and ensure accuracy and guest satisfaction, while upholding Loews Standards throughout every interaction.