Server - Nautilus

Loews Hotels & Co; Miami Beach (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) & company match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Complimentary meals

Employee hotel rates

Job summary

Loews Miami Beach Hotel in South Beach is hiring servers to deliver polished dining experiences in a busy, upscale setting. You will be part of a team that ensures guests receive attentive, professional service and enjoy the hotel’s renowned standards.

You will greet guests, take and enter orders, coordinate with the kitchen, and ensure accuracy and guest satisfaction, while upholding Loews Standards throughout every interaction.

Qualifications

• High School diploma or equivalent.
• 1+ years experience as a Food Server in a high-volume, upscale hotel or restaurant.
• Thorough knowledge of food terminology, service techniques and sanitation standards.
• Exceptional guest service skills.
• Basic computer skills.
• Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required.
• Sets up assigned station with all required supplies, Mis en Place.
• Greets guests in a polite professional manner according to Loews standards.
• Suggestively sells menu items to guests to enhance the dining experience.
• Records all aspects of guests order accurately and enters guest orders into POS terminal.
• Coordinates placement of order so that timing of preparation and delivery flows consistently.
• Monitors preparation of individual courses to ensure proper flow.
• Inspects presentation of all food items to ensure quality.
• Serves all food and beverage items professionally, according to Loews Standards.
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction.
• Prepares and presents accurate, complete guest checks.
• Collects monies due and/or applies charges to guest account using POS terminal.
• Completes end of shift revenue report and cash deposit.
• Performs all side work duties as assigned by manager/supervisor.
• Other duties as assigned.

Skills

Guest service

Flexibility

Multitasking

Communication

Teamwork

Basic computer skills

Education

High School diploma or equivalent

Job description

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you will be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

Job Specific

• Maintains current knowledge of all menu offerings, to include ingredients, preparation method and time required, presentation and appearance
• Sets up assigned station with all required supplies, "Mis en Place"
• Greets guests in a polite professional manner according to Loews standards
• Suggestively sells menu items to guests so as to enhance the dining experience
• Records all aspects of guests order accurately and enters guest orders into POS terminal
• Coordinates placement of order so that the timing of preparation and delivery flows consistently throughout entire meal
• Monitors preparation of individual courses to ensure proper flow
• Inspects presentation of all food items to ensure that a quality product is delivered to the guests as ordered
• Serves all food and beverage items professionally, according to Loews Standards
• Monitors guests at all times, anticipates needs, responds to requests, ensures satisfaction
• Prepares and presents accurate, complete guest check
• Collects monies due and or applies charges to guest account using POS terminal
• Completes end of shift revenue report and cash deposit
• Performs all side work duties as assigned by manager/supervisor
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• High School diploma or equivalent
• One + years experience as a Food Server in high volume, upscale Hotel or Restaurant environment
• Thorough knowledge of food terminology, food service techniques and sanitation standards
• Exceptional guest service skills
• Basic computer skills
• Ability to stand, walk, stoop, bend and lift trays weighing up to 35 pounds repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays