Upscale Banquet Lead - Elite Event Execution

Loews Hotels & Co; Nashville (TN); Presencial; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) matching

Paid time off

Free onsite parking

Meal privileges

Discount programs

Descripción de la vacante

Loews Nashville Hotel seeks a dynamic Banquet Captain to lead on the floor, coordinating service teams from setup to breakdown and ensuring flawless execution of every banquet and catered event.

You will partner with culinary, sales, and operations, uphold food and service standards, and maintain guest satisfaction through proactive leadership and attention to detail in a fast-paced, upscale hotel environment.

Formación

• Three or more years as Banquet Captain in upscale hotel or banquet operation.
• Alcohol service certification or ability to obtain.
• Knowledge of banquet and food service techniques and standards.
• Strong organizational, communication, and leadership skills.
• Proficient in Microsoft Office and POS familiarity.
• Able to lift 35+ pounds and work fast-paced shifts.
• Willing to work weekends and holidays.
• High School Diploma or equivalent preferred.

Responsabilidades

• Lead and oversee all assigned banquet functions, ensuring event spaces are set according to specifications and service is executed seamlessly from setup through breakdown.
• Review Banquet Event Orders (BEOs) and coordinate with culinary, sales, and operational teams to ensure all event details are delivered accurately and on schedule.
• Direct banquet team members by assigning service stations, delegating responsibilities, and providing hands-on leadership throughout each event.
• Coordinate and monitor food and beverage service, ensuring all offerings meet quality, presentation, timing, and guest satisfaction standards.
• Partner closely with culinary leadership to ensure banquet menus are prepared, presented, and served in accordance with company standards and guest expectations.
• Deliver exceptional guest experiences by proactively addressing needs, resolving concerns professionally, and maintaining a visible presence throughout events.
• Plan and schedule banquet staffing based on business levels, conduct pre-shift meetings, and communicate event expectations and service standards.
• Train, coach, mentor, and support team members through ongoing feedback, performance development, and recognition to foster a high-performing service culture.
• Maintain accountability for banquet equipment, supplies, inventory, and event documentation, including accurate cover counts, reporting, and billing processes.
• Ensure compliance with all food safety, sanitation, workplace safety, and company policies while maintaining clean, organized, and event-ready banquet facilities.

Conocimientos

Team Leadership

Event Coordination

Guest Service

Communication

Problem Solving

Attention to Detail

Flexibility

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office

POS Systems

Financial Reporting Basics

Descripción del empleo

Loews Nashville Hotel seeks a dynamic Banquet Captain to lead on the floor, coordinating service teams from setup to breakdown and ensuring flawless execution of every banquet and catered event.

You will partner with culinary, sales, and operations, uphold food and service standards, and maintain guest satisfaction through proactive leadership and attention to detail in a fast-paced, upscale hotel environment.