Upmarket Customer Success Manager Lead (Remote)

Kenyan Edu; Mission (TX); Hybrid; USD 113,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401K

Paid time off

Parental leave

Self-care days

Job summary

6sense is seeking a Manager, Customer Success to lead a team of 7-8 CSMs guiding Upmarket clients with $100K-$500K ARR per account and a combined portfolio of roughly $15M-$20M ARR. The role emphasizes retention, adoption, and value delivery while building strong talent and scalable processes.

The successful candidate will partner with Sales, Product, and RevOps to drive customer outcomes, manage renewals, and implement data-driven practices across the team in a remote-first environment.

Qualifications

• 5+ years of people leadership in a SaaS environment.
• 8+ years in Customer Success, Account Management, or related roles.
• Proven ability to build and retain high-performing teams.
• Experience with retention, adoption, and value realization.
• Strong understanding of GRR, churn, forecasting, health, and product adoption.

Responsibilities

• Lead and develop a team of 7-8 Customer Success Managers for Upmarket accounts.
• Drive GRR, adoption, satisfaction, and value realization across a $15M-$20M ARR portfolio.
• Coach on account strategy, renewal planning, risk management, and executive engagement.
• Maintain portfolio health through data-driven reviews, EBRS, and quarterly business reviews.
• Collaborate with Sales, Product, Professional Services, Support, Marketing, and RevOps.

Skills

People leadership

Coaching

Executive stakeholder mgmt

Forecasting discipline

Data-driven decisions

Tools

Salesforce

Gainsight

Clari

Gong

Job description

6sense is seeking a Manager, Customer Success to lead a team of 7-8 CSMs guiding Upmarket clients with $100K-$500K ARR per account and a combined portfolio of roughly $15M-$20M ARR. The role emphasizes retention, adoption, and value delivery while building strong talent and scalable processes.

The successful candidate will partner with Sales, Product, and RevOps to drive customer outcomes, manage renewals, and implement data-driven practices across the team in a remote-first environment.