Remote Upmarket Customer Success Lead

Mosaec; Mission (TX); Hybrid; USD 113,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401K employer matching

Paid holidays

Self-care days

PTO

Job summary

6sense is seeking a Manager, Customer Success to lead a team of 7-8 Customer Success Managers working with Upmarket customers. You will drive retention, adoption, and value realization across a multi-million ARR portfolio.

This role requires a proven people leader who can balance performance, coaching, forecasting, and customer outcomes while partnering across Sales, Product, and RevOps to scale the function.

Qualifications

• 5+ years of people leadership experience leading customer-facing teams within a SaaS organization.
• 8+ years of experience in Customer Success, Account Management, Professional Services, Consulting, or other customer-facing roles.

Responsibilities

• Lead a team of approximately 7-8 Customer Success Managers supporting Upmarket customers.
• Drive strong Gross Revenue Retention (GRR), customer adoption, satisfaction, and value realization across the portfolio.
• Coach Customer Success Managers on account strategy, executive engagement, renewal strategy, risk mitigation, and value delivery.
• Ensure Customer Success Managers proactively identify customer risks and execute strategies to improve retention outcomes.
• Partner with Sales leadership to align on customer health, growth opportunities, and strategic account planning.
• Drive a high level of customer engagement and executive alignment across key accounts.

Skills

People leadership

Customer success

SaaS expertise

Executive engagement

Forecasting discipline

Data-driven management

Communication skills

Travel readiness

Tools

Salesforce

Gainsight

Clari

Gong

Job description

6sense is seeking a Manager, Customer Success to lead a team of 7-8 Customer Success Managers working with Upmarket customers. You will drive retention, adoption, and value realization across a multi-million ARR portfolio.

This role requires a proven people leader who can balance performance, coaching, forecasting, and customer outcomes while partnering across Sales, Product, and RevOps to scale the function.