University IT Technician – Windows, Mac & AV Support

The Chronicle Of Higher Education, Inc.; Fairfield (CT); On-site; USD 45,000 - 65,000; Full time

Job summary

Fairfield University is seeking an experienced IT support specialist to provide technical assistance on Windows 10/11 and macOS for faculty, staff, and students. You will diagnose hardware, software, and network issues, perform maintenance, and support classroom technology.

Responsibilities include handling moves, adds, changes, inventory, procurement support, and occasional remote work with managerial approval; evening and weekend hours may apply. 11am–7pm shifts are required, with summer hours.

Qualifications

• BA/BS in technical field or equivalent experience; 3–5 years in a service-based industry providing technical support.
• Experience supporting Windows 10/11 and macOS in an academic environment preferred.
• Strong service orientation and clear communication skills.

Responsibilities

• Provide Tier 1 support for faculty, staff and students during class time and remote as approved.
• Diagnose hardware, software and network issues; perform repairs, upgrades and maintenance.
• Maintain inventory, assist in procurement, and ensure asset data accuracy.
• Assist in data backup, recovery and restoration procedures when needed.
• Support moves, adds, changes and special projects; on-site and occasional remote work.

Skills

Windows & Mac hardware

Networking concepts

Troubleshooting

Customer service

Communication skills

Time management

Attention to detail

Team collaboration

Education

BA/BS in technical field or equivalent experience

Job description

Fairfield University is seeking an experienced IT support specialist to provide technical assistance on Windows 10/11 and macOS for faculty, staff, and students. You will diagnose hardware, software, and network issues, perform maintenance, and support classroom technology.

Responsibilities include handling moves, adds, changes, inventory, procurement support, and occasional remote work with managerial approval; evening and weekend hours may apply. 11am–7pm shifts are required, with summer hours.