Computer Technician

Fairfield University; United States; On-site; USD 55,000 - 65,000; Full time

Job summary

Fairfield University is seeking an IT Support Specialist to provide technical support for Windows 10/11 and Mac OS to faculty, staff and students. You will diagnose hardware, software and networking issues, perform maintenance and updates on classroom technology, and assist in procurement and changes.

The role requires 3–5 years of service-based tech support, strong customer service, and solid knowledge of Windows, macOS, networking and printers. Evenings/weekends possible.

Qualifications

• BA/BS in technical field or equivalent experience; 3–5 years in a service-based tech support role.
• Proficient with Windows and macOS hardware, software, printers and networking devices.
• Strong communication, organization and customer service skills.

Responsibilities

• Provide Tier 1 tech support for Windows, Mac OS, software and hardware issues.
• Diagnose and resolve classroom and office equipment, printers and network problems.
• Perform maintenance, updates, and asset data updates; support moves/adds/changes.
• Assist in procurement, inventory tracking and data backup/restoration tasks.
• Occasional remote support with manager approval; evening/weekend shifts as needed.

Skills

Windows OS

Mac OS

Networking basics

Customer service

Education

BA/BS in technical field or equivalent experience

Job description

Job Description

Basic Function: Provide Technical support on Windows 10 & 11 and Mac OS for faculty, staff and students experiencing computer hardware, software and network issues. Diagnose and resolve hardware issues with computers, laptops, printers, and classroom/event and team meeting rooms. Perform regular maintenance tasks for classroom technology including cleaning, Software updates and Firm Ware updates. Tier 1 support for all classroom issues during class time as calls come in. Perform hardware upgrades new computer installs and software installs and upgrades for faculty and staff, always keeping asset data base current. Tier 2 support for Help Desk regarding issues they are unable to resolve. Maintain data backup and recovery to safeguard university information and minimize data loss. Assist in restoring data from backups in the event of system failures or corruption. Maintain accurate inventory of computer equipment, software applications and peripherals ensuring accurate tracking. Assist in procurement processes by identifying the need for new equipment and suggesting suitable options. Phone support when needed, remote work per approval by manager. Point of contact for technical issues & services for faculty and staff and students (as help desk needs.) Responsible for moves, add, changes as needed and special projects as assign. Remote work must be approved by manager. Unusual Work Conditions – Support of satellite offices as needed, nights and weekends as needed.

Hours are 11am-7pm. Summer hours apply.

Qualifications

Education: BA/BS in technical field or equivalent experience: 3-5 years in a service-based industry providing technical support to customer using computers, audiovisual and multimedia technology.

Strong service orientation is essential; strong organizational and communication skills are important to deal with varied and high-level user contact.

Knowledge and Skills Needed: Strong Understanding of Windows and Mac hardware components, software applications and printers and networking devices.

Proficiency in various Operating systems is crucial. Windows and macOS. Solid grasp of networking concepts, protocols, IP addressing and subnetting is necessary to troubleshoot connectivity.

Knowledge of systematic troubleshooting methodologies to identify and resolve hardware and software issues.

Strong Problem Solving Excellent communication skills Excellent customer service skills Attention to detail and adaptability Time management and Willingness to collaborate Ability to analyze situations, identify root cause and propose solutions.

NOTE: Job responsibilities and qualifications may vary based on the specific requirements of the university and ITS. This job description serves as a general guideline.

*Disclaimer The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice. All offers of employment are contingent upon a satisfactory background check.

Equal Employment Opportunity

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Fairfield University

Founded in 1942, Fairfield University is a modern, Jesuit Catholic University rooted in one of the world’s oldest intellectual and spiritual traditions. With campuses located in Fairfield, CT Bridgeport, CT, and Austin, TX, we strive to create a workforce that is rich in skill, knowledge, and pride in our work. Members of the Fairfield University community exhibit mutual respect, compassion, and inclusivity, aspiring to be a welcoming environment representative of an ever-changing and diverse global populace. As our University rises in national prominence, we are committed to fostering a healthy workplace and lifestyle for our employees. At Fairfield, the future is filled with opportunities as limitless as your potential, and they all begin with you.