Apple IT Technician – Campus Field Support

The Chronicle Of Higher Education, Inc.; Middletown (CT); On-site; USD 52,400 - 61,300; Full time

Job summary

Wesleyan University is seeking an IT Service Technician to support Apple devices across campus. The role focuses on hardware repair, imaging, deployment, and lifecycle management for staff and students.

You will work with the ITS Service Desk and Desktop Support Specialists to diagnose issues, perform repairs, and manage device imaging using JAMF Pro, ensuring timely, user-friendly support.

Qualifications

• Bachelor’s degree and at least 2 years of IT hardware support experience.
• Hands-on Apple desktop, laptop and mobile device support.
• Experience using JAMF Pro or similar MDM solutions.
• Working knowledge of Windows operating systems and networked devices.

Responsibilities

• Provide on-site and remote end-user support for staff and students.
• Diagnose and repair Apple hardware, imaging and deployment tasks.
• Manage device inventory, imaging, and lifecycle with JAMF Pro.
• Coordinate with ITS teams to resolve issues and document steps in ServiceNow.

Skills

Customer service

Apple hardware repair

End-user support

Windows OS

IT hardware troubleshooting

Education

Bachelor's degree

Tools

JAMF Pro

ServiceNow

ITSM platforms

Job description

Wesleyan University is seeking an IT Service Technician to support Apple devices across campus. The role focuses on hardware repair, imaging, deployment, and lifecycle management for staff and students.

You will work with the ITS Service Desk and Desktop Support Specialists to diagnose issues, perform repairs, and manage device imaging using JAMF Pro, ensuring timely, user-friendly support.