ICT Systems Technician I — Classroom & AV Support

Post University; Waterbury (CT); Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Tuition benefits

Job summary

Post University is seeking an ICT Systems Technician - Level I to join our team in Waterbury, CT. The role delivers comprehensive support for faculty, staff, and students, covering offices, classrooms, and residence halls.

You will handle tickets, phone requests, and in-person assistance to ensure timely issue resolution. The position requires familiarity with Windows and iOS systems, AD/Azure Autopilot, and AV equipment, with a flexible schedule including evenings and weekends.

Qualifications

• Bachelor’s degree preferred; equivalent education/experience considered.
• 1–2 years ICT experience preferred.
• Experience in higher education is a plus.
• Ability to foster positive working relationships with diverse student populations.

Responsibilities

• Provide technical support to faculty, staff, and students across offices, classrooms, and residence halls.
• Respond to ticketing system requests, phone calls, and walk-ins with prompt resolutions.
• Assist with staff and student training on AV equipment and classroom tech.
• Install and configure new devices; join Active Directory and Azure Autopilot domains.
• Manage antivirus software and assist users with hardware/software issues.
• Maintain equipment inventory and schedule lab setups/breakdowns.

Skills

Customer service

Troubleshooting

Communication skills

Teamwork

Time management

Education

Bachelor's degree preferred

1-2 years ICT experience

Experience in higher education preferred

Tools

Active Directory

Azure Autopilot

Windows OS

iOS

Office 365/Azure

Microsoft Office

AV equipment

Antivirus software

Job description

Post University is seeking an ICT Systems Technician - Level I to join our team in Waterbury, CT. The role delivers comprehensive support for faculty, staff, and students, covering offices, classrooms, and residence halls.

You will handle tickets, phone requests, and in-person assistance to ensure timely issue resolution. The position requires familiarity with Windows and iOS systems, AD/Azure Autopilot, and AV equipment, with a flexible schedule including evenings and weekends.