Universal Banker & Teller — Customer Focus + Growth

First Mid-Illinois Bancshares, Inc.; Lawrenceville (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

Employee stock purchase plan

401(k) with company match

Paid time off and parental leave

Job summary

First Mid Bancshares, Inc. in Lawrenceville, IL is seeking a customer service-focused Banking Associate to handle daily transactions with accuracy and to open and manage customer accounts.

You will greet customers, resolve issues, and promote banking products while adhering to bank policies. The role emphasizes compliance training, relationship building with customers and business partners, and participation in community activities.

Qualifications

• High School Diploma/GED required.
• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process. Advancement in this role will be based on management discretion.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier’s checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Performs changes to existing accounts as requested by the customer.
• Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
• If applicable, allows entry of safe deposit box holders.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.
• Develops and maintains relationships with business partners.
• Develops and maintains strong relationships with customers.
• Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Maintains knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
• Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines.
• Consistently meet or exceed established goals for the position.

Skills

Microsoft Office

Computer applications

Education

High School Diploma/GED

Job description

First Mid Bancshares, Inc. in Lawrenceville, IL is seeking a customer service-focused Banking Associate to handle daily transactions with accuracy and to open and manage customer accounts.

You will greet customers, resolve issues, and promote banking products while adhering to bank policies. The role emphasizes compliance training, relationship building with customers and business partners, and participation in community activities.