Universal Banker I: Customer Experience & Growth

First Mid Bank & Trust; Rockford (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) with match

Employee Stock Purchase Plan

Tuition reimbursement

Job summary

First Mid Bancshares, Inc. is seeking a customer service associate at First Mid Bank & Trust in Illinois. You will handle daily banking transactions, greet customers, open accounts, and ensure accurate processing while upholding security and policy guidelines.

The role emphasizes cross-selling banking products, building relationships, and delivering a quality service experience. Requires a High School Diploma and 1+ year of customer service and cash handling; sales experience is a plus, with a

Qualifications

• High School Diploma/GED required.
• 1+ year of customer service and cash handling experience preferred.
• Sales experience preferred.

Responsibilities

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, greeting customers and making them feel welcome to First Mid Bank & Trust.
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Performs changes to existing accounts as requested by the customer.
• Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to branch management.
• If applicable, allows entry of safe deposit box holders.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
• Maintains customer confidentiality.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.
• Develops and maintains relationships with business partners.
• Develops and maintains strong relationships with customers.
• Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Maintains knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
• Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines.
• Consistently meet or exceed established goals for the position.

Skills

Customer service

Cash handling

Sales

Microsoft Office

Education

High School Diploma/GED

Job description

First Mid Bancshares, Inc. is seeking a customer service associate at First Mid Bank & Trust in Illinois. You will handle daily banking transactions, greet customers, open accounts, and ensure accurate processing while upholding security and policy guidelines.

The role emphasizes cross-selling banking products, building relationships, and delivering a quality service experience. Requires a High School Diploma and 1+ year of customer service and cash handling; sales experience is a plus, with a