Universal Banker: Relationship Builder & Banking Pro

Central Bank; Wildwood (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Central Bank of St. Louis is seeking a Universal Banker to deliver exceptional customer experience by handling teller transactions and personal banking services.

This role serves as the primary contact for customers, processing day-to-day transactions and identifying financial needs to recommend products and services. This position plays a key role in building relationships and achieving referral goals to support branch growth and customer satisfaction, while complying with all banking

Qualifications

• High school diploma or equivalent required.
• Prior banking, cash handling, or customer service experience preferred.
• Sales or referral experience is a plus.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments while minimizing operational error.
• Open and maintain consumer accounts, ensuring accuracy, compliance, and a positive onboarding experience.
• Engage customers in meaningful conversations to identify financial needs and recommend appropriate products and services.
• Actively participate in referral programs, meeting established goals and contributing to overall branch sales performance.
• Maintain and balance cash drawer, adhering to established limits and procedures.
• Provide exceptional customer service in person and by phone, resolving issues with professionalism and care.
• Maintain a working knowledge of all bank products, services, and applicable regulations to effectively support customers.
• Prevent fraud by following established procedures, identifying suspicious activity, and adhering to all security protocols.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

Skills

Customer service

Relationship building

Attention to detail

Sales skills

Communication

Education

High school diploma

Job description

Central Bank of St. Louis is seeking a Universal Banker to deliver exceptional customer experience by handling teller transactions and personal banking services.

This role serves as the primary contact for customers, processing day-to-day transactions and identifying financial needs to recommend products and services. This position plays a key role in building relationships and achieving referral goals to support branch growth and customer satisfaction, while complying with all banking