Customer-Centric Banking & Transactions Specialist

Central Bank; Des Peres (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Central Bank Of St. Louis is seeking a Universal Banker to deliver an outstanding customer experience by supporting teller transactions and personal banking services in a branch setting. You will be a primary contact, handling day-to-day transactions and identifying financial needs to recommend suitable products.

This role emphasizes relationship building and achieving referral goals, while following Bank Secrecy Act, regulatory requirements, and internal policies to ensure compliant service.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong attention to detail and accuracy in transaction processing.
• Proficiency in English (read, write, speak, comprehend).
• Balance service and sales responsibilities in a fast-paced environment.
• Sound judgment and ability to handle confidential information.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments while minimizing operational error.
• Open and maintain consumer accounts, ensuring accuracy, compliance, and a positive onboarding experience.
• Engage customers in meaningful conversations to identify financial needs and recommend appropriate products and services.
• Actively participate in referral programs, meeting established goals and contributing to overall branch sales performance.
• Maintain and balance cash drawer, adhering to established limits and procedures.
• Provide exceptional customer service in person and by phone, resolving issues with professionalism and care.
• Maintain a working knowledge of all bank products, services, and applicable regulations to effectively support customers.
• Prevent fraud by following established procedures, identifying suspicious activity, and adhering to all security protocols.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

Skills

Customer service

Relationship-building

Attention to detail

English proficiency

Sales/referrals

Confidentiality

Education

High school diploma or equivalent

Job description

Central Bank Of St. Louis is seeking a Universal Banker to deliver an outstanding customer experience by supporting teller transactions and personal banking services in a branch setting. You will be a primary contact, handling day-to-day transactions and identifying financial needs to recommend suitable products.

This role emphasizes relationship building and achieving referral goals, while following Bank Secrecy Act, regulatory requirements, and internal policies to ensure compliant service.