Hybrid Banker: Personal Banking & Teller Expert

Central Bank; Clayton (MO); On-site; USD 32,000 - 48,000; Full time

Job summary

Central Bank Of St. Louis is seeking a Universal Banker to deliver an exceptional customer experience by supporting teller transactions and personal banking services.

This role is the primary contact for customers and helps identify financial needs while guiding them to suitable products. You will participate in referral programs, maintain accurate cash handling, stay compliant with banking regulations, and represent the branch with professionalism.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to identify customer needs and recommend appropriate solutions.
• Strong attention to detail and accuracy in transaction processing.
• Proficiency in reading, writing, speaking, and understanding English.
• Ability to balance service and sales duties in a fast-paced setting.
• Discretion handling confidential information.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, loan payments, and negotiable instruments while minimizing operational error.
• Open and maintain consumer accounts, ensuring accuracy, compliance, and a positive onboarding experience.
• Engage customers in meaningful conversations to identify financial needs and recommend appropriate products and services.
• Actively participate in referral programs, meeting established goals and contributing to overall branch sales performance.
• Maintain and balance cash drawer, adhering to established limits and procedures.
• Provide exceptional customer service in person and by phone, resolving issues with professionalism and care.
• Maintain a working knowledge of all bank products, services, and applicable regulations to effectively support customers.
• Prevent fraud by following established procedures, identifying suspicious activity, and adhering to all security protocols.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

Skills

Customer relationship-building

Identify customer needs & solutions

Attention to detail in transactions

English language proficiency

Balance service & sales in fast-paced

Confidential information handling

Education

High school diploma or equivalent

Job description

Central Bank Of St. Louis is seeking a Universal Banker to deliver an exceptional customer experience by supporting teller transactions and personal banking services.

This role is the primary contact for customers and helps identify financial needs while guiding them to suitable products. You will participate in referral programs, maintain accurate cash handling, stay compliant with banking regulations, and represent the branch with professionalism.