Universal Banker II: Elevate Client Experience & Digital Banking

Truist; Williamsburg (VA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid holidays

Job summary

Truist is seeking a Universal Banker to provide timely client transactions, educate on digital banking, and support sales activities. The role emphasizes delivering a distinctive client experience and adherence to risk controls within a retail banking environment.

The position requires strong communication skills, weekend availability, and the ability to travel for staffing needs. Training and benefits are part of the comprehensive package.

Qualifications

• Must have high school diploma or equivalent.
• Two years teller/cash handling or client service experience.
• Six months client relationship building or sales experience.
• Excellent interpersonal and communication skills with clients and prospects.
• Ability to use PC keyboard and software for branch automation.
• Willingness to travel for temporary staffing needs and occasional weekends/overnights.

Responsibilities

• Provide a distinctive client experience through transactions and proactive service.
• Educate clients on digital self-service options (ATMs, Online/Mobile banking).
• Support sales via outbound client outreach and identifying needs or opportunities.
• Understand Integrated Relationship Management (IRM) to deliver Truist solutions.
• Participate in Retail Community Bank Leadership routines and training sessions.
• Adhere to internal controls and risk management policies.

Skills

Customer service

Interpersonal communication

Multi-tasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist is seeking a Universal Banker to provide timely client transactions, educate on digital banking, and support sales activities. The role emphasizes delivering a distinctive client experience and adherence to risk controls within a retail banking environment.

The position requires strong communication skills, weekend availability, and the ability to travel for staffing needs. Training and benefits are part of the comprehensive package.