Universal Banker: Customer-First Banking & Sales

Bank-of-Hop; Los Angeles (CA); On-site; USD 56,477,000 - 75,761,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Los Angeles, CA, is seeking a Universal Banker to deliver exceptional customer service and support branch sales goals. The role blends teller duties with platform responsibilities, including deposits, openings, and tailored financial solutions.

The position emphasizes relationship building, knowledge of promotions, and guidance on digital banking options to enhance the customer experience.

Qualifications

• Provide excellent service and resolve customer inquiries promptly.
• Build relationships by understanding customer needs and offering solutions.
• Maintain product knowledge to support sales and service goals.

Responsibilities

• Perform teller transactions with accuracy and efficiency.
• Assist customers with account openings, updates, and closings.
• Cross-sell or upsell banking products and services.
• Educate customers on digital banking options and self-service tools.
• Maintain compliance with bank policies and procedures.

Skills

Customer service

Communication

Relationship building

Multitasking

Organizational skills

Korean language

Education

High School Diploma

Job description

Bank of Hope in Los Angeles, CA, is seeking a Universal Banker to deliver exceptional customer service and support branch sales goals. The role blends teller duties with platform responsibilities, including deposits, openings, and tailored financial solutions.

The position emphasizes relationship building, knowledge of promotions, and guidance on digital banking options to enhance the customer experience.