Relationship Banking Specialist: Customer Success & Sales

Talentify; Lahaina (HI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Bonus

Job summary

Bank of Hope is hiring a Universal Banker to deliver exceptional customer service and support branch sales and operations. The role blends teller and platform duties, including deposits, withdrawals, account openings, and tailored financial solutions.

You will educate customers on digital banking, promote bank products, and assist in cross-selling. Strong communication, organization, and relationship-building skills are essential, with Korean language preferred.

Qualifications

• Minimum education: high school diploma.
• Excellent verbal and written communication skills.
• Strong organizational skills and adaptability in a fast-paced environment.
• Ability to manage multiple tasks and deadlines.
• Strong customer service and relationship-building abilities.
• Korean language skills preferred.

Responsibilities

• Provide welcoming and professional customer service and assist with inquiries.
• Promote products and services to meet individual and branch sales goals.
• Perform teller transactions with accuracy and efficiency.
• Assist with account openings, updates, and closings.
• Educate customers on digital banking options and self-service tools.
• Collaborate with branch team to ensure seamless service delivery.
• Maintain cash drawer accuracy and follow cash-handling procedures.
• Participate in operational tasks including ATM balancing and night deposits.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multi-tasking

Relationship building

Korean

Education

High School Diploma

Job description

Bank of Hope is hiring a Universal Banker to deliver exceptional customer service and support branch sales and operations. The role blends teller and platform duties, including deposits, withdrawals, account openings, and tailored financial solutions.

You will educate customers on digital banking, promote bank products, and assist in cross-selling. Strong communication, organization, and relationship-building skills are essential, with Korean language preferred.