Customer-Driven Banking Specialist & Sales Advocate

TSB; Honolulu (HI); On-site; USD 26,863 - 33,751; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope seeks a Universal Banker to blend teller duties with platform sales and service responsibilities. You will handle deposits and withdrawals, open and update accounts, and offer tailored financial solutions at our Hawaii branch.

You will promote digital banking, educate customers, and stay up-to-date on promotions while maintaining accuracy and compliance in a fast-paced environment. The role emphasizes customer relationships and branch goals.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to promote products and services effectively.
• Comfort with fast-paced environment and adapting to changes.

Responsibilities

• Deliver exceptional customer service and assist inquiries.
• Build relationships by understanding customer needs and recommending products.
• Promote bank products to meet individual and branch sales goals.
• Educate customers on digital banking options and self-service tools.
• Maintain knowledge of products, promotions, and processes to provide accurate information.
• Support tellers with transactional accuracy and efficiency.

Skills

Communication

Relationship building

Customer service

Multi-tasking

Organizational skills

Korean language (preferred)

Education

High School Diploma

Job description

Bank of Hope seeks a Universal Banker to blend teller duties with platform sales and service responsibilities. You will handle deposits and withdrawals, open and update accounts, and offer tailored financial solutions at our Hawaii branch.

You will promote digital banking, educate customers, and stay up-to-date on promotions while maintaining accuracy and compliance in a fast-paced environment. The role emphasizes customer relationships and branch goals.