Unit Secretary – Patient Experience & Admin Support

ochsner; Crowley (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

Ochsner is seeking an Admissions Clerk to assist with admit, discharge and transfer functions, handle reservations, manage phones, and respond to patient, family, and staff requests. The role requires attention to privacy and accurate data entry within the EPIC system.

The position emphasizes compassionate service, teamwork, and compliance with healthcare regulations. A High School diploma and BLS certification within 90 days are required or preferred, with on-site responsibilities in Crowley,

Qualifications

• Requires High School diploma or equivalent and BLS within 90 days of hire.
• Proficient with Windows-style applications and data entry.
• Strong communication, interpersonal and organizational skills.

Responsibilities

• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts communication to patient population and privacy requirements.

Skills

Data entry

Verbal and written communication

Medical terminology

Interpersonal skills

Self-directed

Time management

Education

High School diploma or equivalent

BLS certification within 90 days

Tools

EPIC

Windows-style applications

Job description

Ochsner is seeking an Admissions Clerk to assist with admit, discharge and transfer functions, handle reservations, manage phones, and respond to patient, family, and staff requests. The role requires attention to privacy and accurate data entry within the EPIC system.

The position emphasizes compassionate service, teamwork, and compliance with healthcare regulations. A High School diploma and BLS certification within 90 days are required or preferred, with on-site responsibilities in Crowley,