Compassionate Unit Secretary & Patient Experience Liaison

Ochsner Health; Lafayette (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Ochsner Health in Lafayette, LA seeks an administrative support professional to assist admit, discharge and transfer functions on the unit. You will handle reservations, phone workload, and patient/family requests with care and accuracy.

The role requires a high school diploma, strong data entry and communication skills, and familiarity with EPIC systems. Medical terminology knowledge and independent work ability are highly valued.

Qualifications

• High school diploma or GED required.
• Strong data-entry and administrative skills.
• Familiarity with medical terminology and EPIC software preferred.

Responsibilities

• Provide clerical support for the department.
• Respond to requests from patients, family, and staff and refer to appropriate personnel.
• Serve as Patient Experience Ambassador for the unit.
• Review EPIC charts to ensure proper unit charges.
• Adapt communication to diverse patient populations and privacy requirements.
• Other related duties as required.

Skills

Data entry

Verbal & written communication

Windows proficiency

Medical terminology

Independent work

Time management

Education

High School diploma or GED

Tools

Epic systems

Job description

Ochsner Health in Lafayette, LA seeks an administrative support professional to assist admit, discharge and transfer functions on the unit. You will handle reservations, phone workload, and patient/family requests with care and accuracy.

The role requires a high school diploma, strong data entry and communication skills, and familiarity with EPIC systems. Medical terminology knowledge and independent work ability are highly valued.